Clean Hoarding House (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to cleanhoardinghouse.com and to the services we provide in Ohio, Michigan, and Pennsylvania.

By using our website or contacting us, you agree to the practices described below.

1. Information We Collect

Information you give us directly. When you fill out our estimate form, call us, or text us, we may collect your name, phone number, email address, service address, the type of service you need, and any details you choose to share about your situation.

Information collected automatically. When you visit our website, we may automatically collect your IP address, browser type, device type, operating system, pages viewed, time spent on the site, and the website or ad that referred you.

Information collected on site. When we perform work at your property, we may record job-related notes, measurements, and condition assessments needed to complete the job and support our estimate.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide a free estimate
• Schedule, perform, and follow up on cleanup services
• Communicate with you by phone, text, or email about your job
• Process payments and maintain business records
• Improve our website, services, and customer experience
• Comply with legal, insurance, and regulatory obligations

3. SMS and Text Messaging

By checking the SMS consent box on our form or by providing your mobile number, you agree to receive text messages from Clean Hoarding House regarding your inquiry, your estimate, and your scheduled services.

• Message frequency varies based on your inquiry and job status.
• Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for assistance, or call us at 888.-379-4047.
• Consent to receive text messages is not a condition of purchase of any service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our operations — such as customer service or scheduling platforms — is permitted solely to deliver the services you requested. Text messaging originator opt-in data and consent are never shared with any third party for any other purpose.

4. Photographs and Job Documentation

Because of the nature of our work, we may take photographs or video of a property before, during, and after service. These are used for:

• Preparing and documenting estimates
• Insurance, liability, and quality-control purposes
• Internal training

We do not publish photographs of your property, or any images that could identify you or your address, on our website, social media, or advertising without your separate written permission. You may decline photo use for marketing at any time without affecting your service.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use our pages.

We may also use third-party analytics and advertising tools, such as Google Analytics, Google Ads, and Meta (Facebook) advertising tools, which may set their own cookies and collect usage data. These providers may use that information to measure performance and show you relevant ads on other websites.

You can disable or delete cookies through your browser settings. Some parts of the site may not work correctly if you do.

6. Information Sharing

We do not sell your personal information.

SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party or affiliate company.

We may share information only in these situations:

• Service providers who help us operate — hosting, form processing, scheduling, phone and text platforms, payment processing — and only to the extent needed to perform their function.
• Subcontractors or crew members assigned to your job.
• Insurance carriers or legal counsel, when a claim or dispute requires it.
• Legal compliance, when required by law, subpoena, court order, or to protect the safety, rights, or property of any person.
• Business transfer, if our business is sold or merged, in which case your information may transfer as part of that transaction.

7. Data Retention

We keep your information only as long as needed to provide services, maintain business and insurance records, and meet legal requirements. When it is no longer needed, we delete it or render it unidentifiable.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal and record-keeping obligations
• Opt out of marketing communications at any time
• Opt out of the sale or sharing of personal information (note: we do not sell personal information)

To exercise any of these rights, call us at 888.-379-4047 or email [email protected]. We will not discriminate against you for making a request.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, call us at 888.-379-4047 or email [email protected].

Clean Hoarding House serves Ohio, Michigan, and Pennsylvania.